returns & exchanges

All returned products must be in new/unused condition. Email us with your order number in the subject line, within 14 days of delivery and we’ll send you shipping instructions. 

After the 14 day period has passed, we cannot offer a refund or store credit. The return shipping cost is at the customer's expense and original shipping costs are non-refundable. If we deem the product faulty, we will reimburse you for the original product cost and shipping costs upon our inspection. 

Hoohah cannot be held responsible for any lost or undelivered returns. For this reason, we strongly recommend using a tracking service when sending the product back to ensure it’s safe return.

You will receive your refund or store credit once we have received and approved that the product is in its original condition. The return processing may take up to 5 business days. 

Sale products and products purchased during a discount period are not eligible for a refund or store credit, unless deemed faulty, and may only be returned for an exchange within 14 days*

Hoohah reserves the right to refuse a refund if these terms are not met within *14 days of the delivery date provided by the courier.